Delete Your Account

Summary: You can delete your account from inside FleetMate when you are signed in. If you cannot access your account, email us from the address linked to your FleetMate account and we will verify the request before deleting the account.

Delete Your Account in the App

Open the FleetMate app or web app.
Sign in to the account you want to delete.
Open your profile or account settings screen.
Select Delete account.
Confirm the deletion request when prompted. Once confirmed, deletion is instant and cannot be reversed.

If the app does not show a delete option for your account, use the request process below and we will assist manually.

Request Deletion if You Cannot Log In

If you cannot access your FleetMate account, send an account deletion request to privacy@fleetmate.co.za.

Please include:

Your full name
The email address or phone number linked to your FleetMate account
Your company or organisation name, if applicable
A short note saying that you want your FleetMate account deleted

For security, we may ask for additional information to verify that you own the account before processing the deletion. Do not send passwords, service account keys, identity documents, or other unnecessary sensitive information by email unless we specifically request it through a secure process.

What Will Be Deleted

When we delete your account, we remove or anonymise personal account information associated with your user profile, including:

Authentication account data, such as your sign-in identity
Your FleetMate user profile, name, email address, and account metadata
Personal notification tokens and device-specific account links
Personal data that is not required for legal, security, or business record reasons

What May Be Retained

FleetMate is used by businesses to manage fleet, plant, maintenance, fault, service, and audit records. Some operational records may need to remain in the company workspace after your account is deleted, especially where they are needed by your employer, organisation, or FleetMate for legitimate business, legal, security, accounting, or compliance purposes.

Where practical, retained records will no longer identify you directly as an active FleetMate user. Backup copies may remain for a limited period and are deleted according to our normal backup lifecycle.

Timing

We aim to respond to account deletion requests within 30 days. Once your identity is verified and the request is approved, account deletion is normally completed within 90 days, including removal from active systems and scheduled backup expiry.

Contact

Account deletion and privacy requests should be sent to privacy@fleetmate.co.za.

For more information about how FleetMate handles personal information, read our Privacy Policy.

Delete Your FleetMate Account